Training: VoIP Basics

Understanding Telephony & VoIP

Through the power of VoIP, traditional voice and data networks are converging to become a single organisational resource. The ability to route voice and data traffic over a single IP network is resulting in major cost savings as the separate network functions are combined within one multi-purpose entity.

This two-day training course builds a deeper understanding of telephony and VoIP. We look at the market, features, functionality and benefits of VoIP technology to small, medium and large organisations, the major standards and present issues with installations.

Duration: Two Days
Cost: R5,500.00
T. +27(0)21 100 3599


Who should attend?

  • This course is excellent for anyone wishing to gain a solid introduction to this technology and understand a roadmap for planning and implementation.

Course Benefits

  • Introduction to VoIP architecture, IP Telephony and Protocols used
  • Market overview
  • Features, functionality and benefits of VoIP
  • Major standards and present hurdles
  • Understand a roadmap for planning and implementation

Course Outline

  • Understanding the Market (The Good, the Bad and the Ugly)
  • Current Telephony and the transition to Voice over IP
  • IP Telephony Principles, Applications and Standards
  • SIP (Session Initiation Protocol)
  • Quality of Service (QoS) Issues within VoIP deployments
  • Multi-casting Options for VoIP Services
  • Best Practice for VoIP Projects

We also offer cost effective in-house training. This workshop can be held exclusively as an in-house option for your organisation.
We provide a 20% discount for those clients who opt to use their own training venue with a minimum of 10 candidates.
Candidates receive a Certificate of Attendance on successful completion.