Training: Telesales

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This course provides a high-level telecoms industry overview of products and services and how-to tailor sales pitches for optimum results. We cover myriad vertical industries such as mining, hospitality, transport and travel and train you on how to adapt your pitch relevantly and compellingly. We work on honing soft skills like the power of voice and tone on the telephone as well as techniques to overcome sales hurdles and those difficult customers. This engaging course includes the art of scripting, role play and scenarios as well as live calls.

Duration: One Day
Cost: R1,200.00
T. +27(0)21 100 3599


Who should attend?

  • Client-Facing Sales Representatives
  • Outbound Sales
  • Telesales Agents

Course Benefits

  • Workable knowledge of the telecoms industry including products and services
  • Tailoring sales pitches to vertical industries for optimum sales results
  • The power of voice and tone, active listening and script adjustment to make the sale
  • Techniques on overcoming sales hurdles and how to engage leads more effectively
  • Immediately actionable with scenario base role play and live calls

Course Outline

  • Understanding the market
  • Identify the main obstacles to effective Telesales
  • Understand the nature of the process behind successful Telesales
  • Understand a range of techniques that can be applied in Telesales
  • Use these techniques to build an effective Telesales process capable of delivering real results
  • Explain the benefits of having an effective Telesales process that is implemented and supported by the organization
  • Roll Play
  • Live Calls

We also offer cost effective in-house training. This workshop can be held exclusively as an in-house option for your organisation.
We provide a 20% discount for those clients who opt to use their own training venue with a minimum of 10 candidates.
Candidates receive a Certificate of Attendance on successful completion.