Services that educate, empower and inform the telecoms industry.

Benjamin Franklin was right. “An invest in knowledge always pays the best interest.”
Companies who invest in training have 24% higher profit margins, 218% higher income per employee and a 37% higher productivity rate.

Business can sometimes be a gamble. Your telecoms and IT solutions shouldn’t have to be. We’re here to make sure you’re always on a winning streak.

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Looking for staff? Feel like you’re looking for a needle in a haystack? Well look no further. We’re here to help you acquire top talent and pinpoint opportunities. The Telecoms Academy works on a standard one-month salary on confirmed placements.

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Whether you require one-one-one, group, internal, external or outsourced training and recruitment in the telecoms industry, The Telecoms Academy is best suited to provide you with the right solution, the first time. We combine high-level business thinking with technical telecoms know-how to deliver training solutions that make a positive impact.

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Provide you with the right solution, the first time


Whether you require one-one-one, group, internal, external or outsourced training and recruitment in the telecoms industry, The Telecoms Academy is best suited to provide you with the right solution, the first time. We combine high-level business thinking with technical telecoms know-how to deliver training solutions that make a positive impact.


Custom designed and off-the-shelf training


We provide both custom designed and off-the-shelf training to upskill every aspect of the sector, from inbound and outbound marketing and sales, to technical and administrative support. We also offer scope workshops and presentations that provide a birds-eye view of the industry including trends, insights, forecasts and predictions.


Training that resonates and is immediately relatable


We use a mix of methodologies to create training that resonates and is immediately relatable. Training is at the heart of what we do, and we deliver training with heart.


Our passion is to Educate, Empower and Inform the telecoms industry.


We EDUCATE

And bring knowledge to those who embark in the world of telecoms.

  • Customer service
  • Product Training
  • Project management
  • Sales training
  • Telesales training
  • VoIP 1st line troubleshooting training
  • VoIP 2nd line technical support
  • VoIP hardware installation (ADSL modems, Gateways, IP PBX)

We EMPOWER

We EMPOWER, design and provide personalised branded training to the service providers representatives and channel partners on products and services, incorporating the company’s revenue strategy, growth and branding.

  • Product training
  • Sales training

We INFORM

We INFORM users on how to enjoy and gain the benefit of your technology and improve productivity, client experience and confidence in their abilities.

  • Telephone etiquette
  • User handset/ application/ softphone training
  • User system training

Talent Acquisition and Onboard Training Solutions

One in three people leave their jobs in the first year. The cost to company of losing that one employee in the first year can be up to three times that person’s salary. Further research shows that it takes almost a year for a new employee to start adding value. Effective onboard training can make all the difference. Speak to us about our combined telecoms Talent Acquisition and Onboard Training offering.

We’d like to connect with you!